addendum

[phinnia]

Shortcuts for reaching a human in automated system hell. Obviously only a short list of companies, but a lot of big ones are on there, and main phone numbers, too. :-)

Something I forgot to mention earlier: the vision teacher actually EMAILED us last night - she got our email address (yes, we have a joint email address, as well as individual ones) from the previous vision teacher. Ten bonus points for her.