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Dealing with Seaners and his assorted therapists and groupies at this point is like being a geek dealing with technical support.
We keep getting the level one techs: the ones that ask all the questions and make all the plans that we've been over and over. And I know that they have methods, and that they have to gather information before they can send us up the line, and of course the higher-level techs (like all developers everywhere) are hiding in a bunker probably buried deep under area 51. But considering I don't call technical support until I've already done all the obvious things, it's frustrating to watch them go through the same steps again and again when I know it's not going to work. And we get to the top of the call structure, leave a message for the next guy and start again at the bottom of a different pyramid.
Sometimes you can skip a few steps in the chain if you can talk the talk and prove that you're not just the average user. Sometimes you can't. Depends on them, really.
I'm just waiting and hoping to get through to the level three techs right now. They're in a bunker somewhere on a ship in the bermuda triangle, I think.
We keep getting the level one techs: the ones that ask all the questions and make all the plans that we've been over and over. And I know that they have methods, and that they have to gather information before they can send us up the line, and of course the higher-level techs (like all developers everywhere) are hiding in a bunker probably buried deep under area 51. But considering I don't call technical support until I've already done all the obvious things, it's frustrating to watch them go through the same steps again and again when I know it's not going to work. And we get to the top of the call structure, leave a message for the next guy and start again at the bottom of a different pyramid.
Sometimes you can skip a few steps in the chain if you can talk the talk and prove that you're not just the average user. Sometimes you can't. Depends on them, really.
I'm just waiting and hoping to get through to the level three techs right now. They're in a bunker somewhere on a ship in the bermuda triangle, I think.
